Business Friendly City

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The City of Banja Luka was awarded an international BFC SEE (Business Friendly Certification South East Europe) certificate in 2015.

It scored 92,5% out of possible 100%, fulfilling thereby 12 very demanding criteria and more than 80 subcriteria for the improvement of service quality and information that local self-government units provide for business people and foreign investors.

BFC SEE criteria

The quality of a local business environment is evaluated based on 80 certification subcriteria grouped in 12 criteria:

  1. Strategic approach to local economic development
  2. Organizational capacity for supporting the economic sector (Office for Local Economic Development)
  3. Engaging economic sector in local administration activities (The Economic Council)
  4. Efficient system for issuing building permits
  5. Availability of information and data bases relevant for doing business
  6. Investment promotion based on marketing principles
  7. Creditworthiness and financial stability
  8. Promoting employment and HR management
  9. Encouraging PPPs
  10. Adequate infrastructure and reliable public services
  11. Transparent and stimulating policy with regard to local taxes, charges and incentives
  12. Application of IT.

The BFC SEE seal of quality has shortly become a widely recognized indicator of an efficient local administration and a favorable investment environment in South East Europe. The program ensures a stable business environment that guarantees that the same level of services will be delivered to investors by all certified cities/municipalities.